Work Services Manager – Supported Employment Services: In summary, the Work Services Manager is responsible to provide knowledgeable, competent and professional technical assistance and support to the Director, other Supported Employment staff members and adult program participants with disabilities in the administration of his/her responsibilities, maintaining high policy standards of performance, service, communications, ethics and confidentiality. Listed below is a partial list of essential duties and responsibilities. This list is not all inclusive. • Provides guidance and supervision for specified staff in the SES program. For those staff supervised and in conjunction with Director of Employment Programs, aids in development and delivery of staff performance evaluations, necessary disciplinary action and / or staff action, with final decision under the control of the Director of Employment Programs. May be assigned supervision of student interns and / or volunteers.
• Acts as a liaison with the community, representing the agency in a professional manner.
• Observes, records, evaluates, designs, implements, and monitors all appropriate paperwork including authorizations, SES billing, and other relevant paperwork related to SES. Responsible for coordinating with the finance department all appropriate billing information for SES department.
• In conjunction with the Program Coordinator, is responsible for preparing analysis of work environment, requirements and specific job analysis.
• Oversees and keeps current funding referrals and funding source transfers for each person served in SES.
• Acts as a customer service liaison to SES customers via any/all channels of communications, establishing professional rapport through personal, electronic and telephone contact, adhering at all times to excellence in customer service.
• Assures that consumer rights and confidentiality are respected.
• Develops and implements plan for fading of agency staff support from work sites for Individual Placements.
EDUCATION and/or EXPERIENCE: High School diploma or general education degree (GED), AA desired; two years related experience and/or training, plus (2) years supervisory experience OR equivalency. Sufficient experience with adults with intellectual and developmental disabilities to carry out duties required in above description; must possess valid California driver’s license and have three (3) years driving experience, a good driving record, access to dependable transportation; must present and maintain proof of current automobile insurance and registration.