The NJ Department of Children and Families seeks a proven and dynamic leader to serve as the State Central Registry (SCR) Administrator of the Division of Child Protection and Permanency Office. This position is located in Hamilton Township, NJ.

RESPONSIBILITIES: The SCR Administrator has overall responsibility and accountability for the equitable and effective operation of SCR, and engagement with reporting sources and community stakeholders across New Jersey; including in the fields of medicine, education and law enforcement. The Administrator will be the leader responsible for driving and sustaining high quality call screening practices by:

* Providing leadership to over 140 professional and support staff assigned to a variety of work shifts 24-hours a day, seven days per week, 365 days a year; including weekends and holidays.
* Ensuring strong performance in call response time, decision making, documentation and timely referrals to the local offices or community providers.
* Fostering and maintaining good customer service and engagement.
* Developing and managing relationships with community stakeholders who report suspected abuse and maltreatment.
* Successfully implementing policy, practice, and other change efforts, across all shifts when required.
* Engaging in tracking of key process milestones and service outcomes by using data to develop, implement and sustain CQI practices.
* Ensuring SCR’s compliance with Federal and State laws, regulations, and policies.
* Developing staff as necessary.
* Representing DCF in statewide task forces, work groups, etc. that relate to reporting of child abuse & maltreatment.

EDUCATION: Bachelor’s from an accredited college or university. Master’s in Social Work or a related field a plus.

EXPERIENCE: 7 yrs experience in a public or private organization involved in programs focusing on child welfare and child protective services or in a customer service/call center – at least 5 years of which have involved training, coaching or mentoring focused specifically on improving child welfare case practice or customer service/call center functioning, and 4 years of which must have involved management of at least 15 or more staff.

SKILLS:
* Leadership experience and aptitude, with strong knowledge of child welfare, screening and/or customer service.
* Ability to understand and synthesize information.
* Experience in professionally operating a program or a Call Center/ Customer Service site (operations/management expertise), including demonstrated experience in designing and implementing a significant change effort.
* Experience in creating and delivering presentations to various types of audiences.
* Demonstrated ability to develop staff.

Submit a cover letter and resume as a single PDF document, saving the PDF by your Last Name, First Name. Indicate in your cover letter the Posting # and where you found this job opportunity. Send the file to: Job.Posting@dcf.nj.gov
EOE