Resident Services Coordinator - La Veranda
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Abode Communities
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| Post Date: |
Sep 19, 2024 |
| Job Type: |
Full Time |
| Start Date:
| - n/a - |
| Salary: |
$26.00 per hour |
| Location: |
US - California - Los Angeles |
| Job Reference: |
- n/a - |
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Description
Under the supervision of the Director of Resident Services, the Resident Services Coordinator will coordinate and oversee community development activities under the Beyond Homes six key initiatives: Adult Capacity Building, Youth Learning and Leadership, Housing Retention, Healthy Living, Green Living, Community Engagement, and case management services to families as needed at affordable housing developments located throughout Los Angeles County. The RSC will also be responsible for planning and supervision of on-site after school, STEP Up to College, Computer Lab resource centers, and summer programs for youth ages 5-17. The RSC will ensure ongoing access to resources for residents, intervene when families or individuals are at risk of losing their housing, and provide avenues to social service agencies. The RSC works to engage residents with each other, and their greater communities, promoting wellness, increase capacity to earn and meet the needs of their families. The RSC is responsible for tracking programs and referrals through daily attendance, referral notes, case notes, and meeting agendas.
Primary Responsibilities & Accountabilities
• (Key duties or essential priorities for fulfilling the job’s purpose) Community Development Initiatives
• Assess the needs of families and individuals and recommend specific service plans, provide service referrals and linkages.
• Assess the needs of the community and provide resources as such.
• Meet with family members involved in case management services upon request.
• Oversee the maintenance of confidential case files, case notes, attendance sheets, surveys and correspondence through software system.
• Provide supervision and oversight to all program staff and third-party service providers.
• Provide social, educational and recreational programs using volunteer, local non-profit, governmental, or community resources.
• Develop programming and coordinate workshops relevant to resident needs including wellness, life skills, fiscal responsibility, mental health, social well-being, technology and community building
• Attend local coalition meetings comprised of community, service providers and residents in order to represent Abode Communities.
• Establish collaborative working relationship with Property Manager to facilitate open and on-going communication regarding resident activities, meetings, special events, resident questions and concerns.
• In partnership with Property Management, participate in community meetings in an effort to facilitate on-going communication channels for residents.
• Respond to Property Management referrals by following up within 24 hours.
• Serve as resident advocate while teaching residents to advocate for themselves
Data and Reporting
• Provide regular documentation and tracking of all program activities via program database Family Metrics
• Conduct annual resident satisfaction surveys to ensure quality of service and relevant services based on needs and requests
• Prepare quarterly and annual report of outputs and outcomes to measure impact
• Special projects as designated by VP, Resident Services or designee
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Skills
Bachelor’s degree or equivalent; and two years related experience in social work, human services case management, and/or related field required.
Ability to organize and oversee meetings, activities and events and have an ability to effectively network in the community.
Strong verbal and written communication skills
Preferred bilingual literacy in English and Spanish.
Availability to work some evenings and Saturdays.
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Notes
This full-time opportunity comes with a competitive benefits package that includes:
Medical, Dental, and Vision coverage, Flex Spending Account, company-paid Long-Term Disability, Basic Life and AD&D, Employee Assistance Program, and 401(k) plan with Employer Match.
Our organization is committed to promoting its employees’ work-life balance by offering generous paid time off policies (Vacation starting at 12 days per year, 12 Sick days, 11 Company Paid Holidays).
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Contact Details
Name: Adrienne Carey
Address: 1149 S Hill Street Suite 700
Ph: 2132252866
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