Key Responsibilities & Essential Functions
Program/Facilities
1. Provides support and guidance to program staff in the execution of all housing related tasks including but not limited:
Reviews, completes, and makes recommendations, when necessary, on all housing applications including but not limited to: HRA 2010e, General Population, LINC, HPD, etc.
Manages and tracks all housing packages submitted to housing providers including DHS, OMH, HPD, etc.
Provides on-going follow-up to program staff and clients regarding housing status.
Assists clients with completing relevant applications for housing subsidies and programs, and advocates on behalf of clients to ensure that they receive the appropriate housing and housing subsidies.
Liaises with potential landlords and/or rental agents to ensure that potential housing meets city and agency standards.
Ensures successful and safe transition of clients into permanent housing and provides local community resources to clients if needed.
Assesses client housing interview skills and assists them to achieve competency in presentation and interviewing skills.
Escorts clients to housing interviews as needed.2. Provides comprehensive case management services for assigned clients including, but not limited to:
Entitlements, Housing, Employment/Education/Vocational Training,
Medical, mental health treatment, and substance abuse services, Social and community integration
3. Provides counseling and support to clients on and on-going basis including, but not limited to:Crisis intervention, Training and support on client daily living skills, as required, Assistance in problem solving, as required, Conflict resolution and Advocacy.
4. Assesses client needs, develops service plans and/or service referrals to achieve client self-sufficiency.
5. Conducts field work including, but not limited to home visits, escorting clients to appointments, and outreach.
6. Facilitates client groups and staff training as required.
Administrative
Maintains housing tracking placement forms and reconciles all placement using client database system(s).
Tracks and completes housing logs on a weekly basis.
Prepares and verifies monthly housing placement reports.
Maintains and submits all necessary documentation and reports accurately, timely, and as required by Urban Pathways, regulatory and funding agency policies and procedures including but not limited to:
Enters progress notes after each client meeting within 48 hours and/or as mandated by Program
Completes Intake/Admission documentation within 24 hours of client admission and/or as mandated by Program.
Documents assessments in client records within required timeframe (not applicable for Outreach Program)
Updates information in client records, as required.
Documents incidents and distributes related notices within 24 hours and/or as mandated by Program.
Community Relations
Develops and maintains relationships with community services and resources.
Networks with providers within and outside the DHS System to develop partnerships and housing referral opportunities.
Attends and participates in external meetings with funding agencies, community groups, and housing providers.
Communication.
Communicates verbally and in writing in a professional manner at all times
Attends staff meetings, training, and supervisory sessions as required.
