Reporting to the Deputy Executive Director, the Program Director ensures that service delivery and operations of the program meet contractual standards and client needs safely and effectively.   He/she oversees all aspects of the program including clinical and operational staff.

Develops, implements, assesses, and evaluates program policies, practices, and procedures and ensures that performance-based incentives and all other goals of the program are met.
Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
Supervises evaluates and coaches the Director of Social Services/Social Services Supervisor, Director of Operations, Administrative Assistant, and other staff, as appropriate, on work assignments and community resources.
Provides strong leadership and effectively manages the social service and operation teams ensuring efficiency across programs.
Collaborates with Human Resources to effectively and efficiently recruit, hire, and onboard new program staff.
Assesses staff training needs and coordinates the delivery of training.
Oversees the maintenance of facility, and ensures compliance with all Urban Pathways policies and procedures and all health, safety, fire codes other regulatory requirements.
Is on call to address emergency needs on a twenty-four-hour basis.
Monitors fiscal operations, and develops annual budget in consultation with the Deputy Executive Director and Finance Department.
Ensures internal and external reports are accurate, timely and meet required standards.
Monitors and ensures accuracy of employee payroll system.
Assists in the development of proposals and/or contracts with funding or potential funding sources.
Ensures that the program adheres to all Urban Pathways and funding and regulatory agency requirements and guidelines.
Establishes relationships with vendors and supervises merchandise quality.
Assists and approves staff schedules and requests for schedule changes.
Ensures reporting and management of critical incidents comply with Urban Pathways and funding and regulatory agency requirements and guidelines.

Qualifications:

Master's Degree in Social Work, Psychology, or other related field required. LMSW preferred.
Five years of experience working with mentally ill/MICA adult population; including five supervisory and administrative experience.
Experience working in an SRO or any residential program setting is preferred. Familiarity with programs relevant to funding source regulations is required.
Valid driver’s license a plus.
Experience with homeless, mentally-ill, and substance abuse populations preferred.
Strong written and verbal communication skills.
Strong interpersonal and problem-solving skills.
Ability to manage multiple projects.
Strong budget and fiscal management skills.
Strong computer skills and experience with Microsoft Word and Excel. Experience with AWARDS preferred.